Refund and return policy

summarize
Our refund and return policy is valid for 30 days. If your purchase is more than 30 days old, we will not be able to provide you with a refund or return service.
Return shipping costs are borne by the buyer and will be deducted from the total refund amount.
To qualify for a return, your item must be unused and in the same condition as when you received it, and must remain in its original packaging.
You will need to provide your order number to start the return.
Only partial refunds are allowed in the following cases:

Any item not in its original condition, damaged or missing parts through no fault of our own.
refund
Once your return has been received and reviewed, we will send you an email informing you that it has been received. We will also notify you if your refund has been approved.
If the refund is approved, we will process your refund and automatically refund the money to your credit card or your original payment method within a certain number of days.

Refund delayed or missing

If you have not received your refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to officially arrive.
Next, contact your bank. Refunds to the account usually take some processing time.
If you've done everything and still haven't received your refund, please contact us at service@artisancreekapiary.com.

Special offer:
Only regular priced items are refundable. Specials are non-refundable.

Trading post
We only replace defective or damaged goods. If you need to replace the same item, please send us an email.

gift
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the returned amount. Upon receipt of your return, we will mail you a gift certificate.

If the item was not marked as a gift at the time of purchase, or if the giver sent the order to themselves to give to you later, we will refund the giver and they will be aware of your return.

Shipping return
For returns, please email us and we will send you a shipping label.
Return shipping is your responsibility. Shipping charges are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for replacement products to reach you may vary.

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